Started own company bondapply.com in June 2007.
Mortgage Origination Business
Montague Gardens, Cape Town
PREVIOUS WORK EXPERIENCE:
BondClinic, Bellville, Cape Town
Senior Home Loans Consultant
To achieve contracted targets and attract quality new business.
To proactively and continuously deliver service excellence to clients.
Motivate declined applications in accordance with all banks appeal processes.
Running of Parklands office
2 November 2005 to 29 June 2007
Senior Home Loans Consultant
To achieve contracted targets and attract quality new business.
To proactively and continuously deliver service excellence to clients.
Motivate declined applications in accordance with all banks appeal processes.
Running of Parklands office
2 November 2005 to 29 June 2007
Bond Select Mortgage Originators, Oostersee, Cape Town
Home Loans Consultant
To achieve contracted targets and attract quality new business.
To proactively and continuously deliver service excellence to clients.
Motivate declined applications in accordance with all banks appeal processes.
1 March to 1 November 2005
ABSA Home Loans Head Office, St George’s Mall, Herengracht Street, Cape Town
Home Loans Consultant – Estate Agents
To satisfy customers’ final requirements through the proactive selling of Home Loan solutions to attain strategic objectives of both ABSA Home Loans SBU and clients.
Compile action plans to achieve set targets.
To achieve contracted targets and attract quality new business.
To expedite timeous communication from receipt of application forms to final grant. (all role-players including client).
Motivate declined applications in accordance with the ABSA appeal process.
Maintain routine administration.
Stay informed of ABSA policies and procedures.
To proactively and continuously deliver service excellence to clients.
Establish a rapport with the customer/role-players.
Identify product/financial services utilization, with the view to cross sell and up sell.
Determine the prospect’s needs and expectations.
Understand the relevant product features and benefits.
Contract the terms and conditions of the deal.
Assess the risk to the bank of prospect’s need and expectations.
Make recommendations to credit, technically correct and of high standard.
Interface with client regarding the deal.
Communicate the decision/approval.
Answer critical questions.
Handle customer queries to satisfaction of client.
Build and maintain effective relationships with all internal partners and external clients.
To act as single point of entry to all external business sources (estate agents) and clients.
To accept ownership of the application in the end to end process, with the object to expeditiously advise the client of the decision and conditions.
3 December 2003 to 29 February 2005
De Huizemark Properties, Langebaan, West Coast
Property Consultant
Marketing and Sales of residential properties in Langebaan.
October 1997 – November 2001
ABSAlute Winners Gold Status
No comments:
Post a Comment